Products and orders
All products sold through the site are subject to availability. All orders, of any size, are subject to acceptance by the company; this acceptance can be denied at the discretion and without any reason. The quality and quantity of the pieces, the technical description, the dimensions, the sizes and other information provided in the product sheet are truthful and controlled; however please note that - due to the nature of digital images - colors and materials may appear slightly different from the original. URCIUOLO VINI reserves the right to modify or cancel any information at any time and without providing explanations. Only users legally of age according to the laws of the country of origin will be able to carry out operations through the portal. By registering on the portal, the user declares to be of age and to accept the following conditions of use, as well as being responsible for any information provided upon registration and subsequently for each purchase.
In the event that one or more products should prove to be unavailable immediately (out-of-stock) we reserve the right to cancel or delay shipment, to replace missing pieces or to ship the pieces in stock, as agreed with the client.
URCIUOLO VINI guarantees maximum professionalism at every stage of the purchase, having said that, the delivery times of the goods may vary depending on the place of arrival (usually 3-5 working days). The company declines all responsibility for any delays not attributable to it or problems related to the customs legislation of the country of delivery. If you want to calculate the average delivery times for your country, check the shipping table. In case of problems related to the purchase or shipment of the product, you can contact our customer service within 14 days of receiving the product.
Italy: Subject to national tariffs verifiable at the time of order
Rest of the world: Subject to international rates verifiable at time of order
Payment for purchases must be made according to the terms and conditions agreed with the company at the time of purchase confirmation. URCIUOLO WINES reserves the right to cancel and/or refund orders placed by the customer if it deems it necessary and without any reason. The customer is free to choose from the forms of payment made available by the company at check-out. The company reserves the right to report any improper use of electronic payment methods or other illegal or suspicious activities to the competent authorities. Such activities will be reported to the relevant international trade authorities and to the locally involved authorities. Payments can be made by credit card, bank transfer or cash on delivery.
Warranties and Liability
We exclude any liability relating to the contents of any websites that lead, directly or indirectly, to the portal it or to other company portals. All products sold on the portal comply with European standard regulations. Therefore all the products sold are accompanied by a European guarantee, according to the standards indicated by it. The company will do everything in its power to keep the site active and updated, however it could happen that, for technical reasons, the portal is temporarily unavailable from time to time, or not optimized for use through some specific browsers. We cannot guarantee the absolute absence of technical or content errors; any malfunctioning of the portal will not be prosecutable or attributable to us. URCIUOLO WINES will not accept any responsibility for any loss or cancellation of personal data entered on the portal even if caused by it. To request a refund, the product must be returned with the original tag and in optimal conditions. In case you have received material different from the one ordered, we will take care to refund and/or replace the goods in question totally free of charge. However, any errors of this type must be promptly reported to our customer service before being able to request any type of intervention. URCIUOLO WINES puts all its technology at your disposal to make every transaction safe.
All goods sold outside Italy may be subject to local taxes or different customs regulations. URCIUOLO WINES is not responsible for any customs duties charged by the receiving country. For any information on the possible presence of obstacles of this type, it is necessary to contact the customs authorities of the receiving country. All products are accompanied by regular billing. Virtual copy of the invoice can be sent in advance upon request at the time of payment. Some products in the catalog may not be available in specific countries due to local restrictions. URCIUOLO WINES reserves the right to deny the purchase of any product without any explanation.
Right of withdrawal in reference to Legislative Decree 206 of 2005
You can cancel your order before shipping but only in agreement with URCIUOLO WINES and upon written notice. For details on this possibility, contact our customer service. URCIUOLO WINES provides the possibility of unsubscribing from the portal at any time and/or modifying one's personal information without the need to provide explanations. The user has the right to exercise this right within 14 days from the day of delivery of the goods.
Customer service
It is our mission that the customer is satisfied with his purchase and returns to each new occasion. For this reason, we provide you with a customer service that you can contact for any clarifications, assistance or complaints. In case you notice serious problems, before contacting the competent authorities, we invite you to contact URCIUOLO WINES so that the procedures for a conciliation can be started.
More information
URCIUOLO VINI will not use your personal data for purposes other than those indicated on the portal. The data released to the company will be stored with IT tools and automatically added to our mailing lists and customer lists. If you wish to change your privacy settings, please do so through your personal area. If any part of this Terms and Services Agreement (TOS) is held to be illegal by any local court of law the remainder will continue to apply. It will not be possible to attribute to the company any problem linked to circumstances beyond its control. These conditions and terms of use (TOS) are governed by Italian law. Any dispute that cannot be regulated otherwise will be managed by the competent territorial office.
You can return the product for replacement or refund free of charge within 14 days of receiving the order, provided that the returned products are intact and NEVER USED. URCIUOLO WINES will refund the entire cost incurred during the purchase (excluding shipping costs) within 14 calendar days.
To return the product and confirm the return address, write to , the costs are charged to the customer.
To make an item exchange, write to and we will organize the collection of the package.
You can replace or return the product within 14 days of receiving the order, provided that the returned products are intact and NEVER USED. URCIUOLO VINI will refund the entire cost incurred during the purchase (shipping costs excluded) within 14 calendar days. To request the replacement or return of the product, write to , the customer service will send the customer a written confirmation with the specifications to follow.
The collection costs, organized by the customer service, will be charged to the customer.